Last updated: 30 October 2026
We want you to be happy with your purchase. Because most of our products are digital and delivered instantly, refunds depend on whether the product has been used, as explained below. This policy does not limit any rights you have under the law of Pakistan.
1. WINDOWS SOFTWARE AND LICENSES (NOVA POS AND OTHERS)
- Paid but not yet downloaded, activated or licensed: contact us promptly and we will review your refund request.
- After the installer is downloaded or a license key is generated: refunds are not normally given, except where required by law or where a verified product defect cannot reasonably be fixed.
- Technical problems: please contact support first. We may ask for screenshots, error messages or system details.
- Not normally refundable: change of mind after download or activation, not checking the stated system requirements, unauthorized sharing, license misuse, or problems caused by third-party modifications.
2. AI WEBSITE BUILDER AND ONLINE STORE PACKAGES
- You can build and preview your whole website for free before paying, so you know exactly what you will get.
- After payment, if you have NOT downloaded the website yet, you may request a refund within 7 days.
- After the website has been downloaded, the package is considered delivered and is not refundable, except for the cases below.
- We will refund or fix: duplicate payments, payments taken by mistake, or if the download does not work and we cannot fix it within a reasonable time.
- "Set it up for me" setup fee: refundable in full if the setup work has not started. Once we have started the setup in your hosting account, it is not refundable.
- Hosting and domain are bought by you directly from the hosting company (for example Hostinger). Their refunds follow that company's own policy; NovaSoft cannot refund them.
3. WHATSAPP AI AGENT CREDITS
- Paid credits that have not been used at all may be refunded if you ask within 7 days of purchase.
- Used credits, partly used packages, free trial credits and bonus credits (including credits included with website packages) are not refundable and have no cash value.
- Charges made by Meta directly to your WhatsApp account are not handled by NovaSoft.
4. CUSTOM DEVELOPMENT
Advance payments for custom projects cover work already done. If a project is cancelled, any refund depends on the work completed until then, as agreed with you.
5. HOW TO REQUEST A REFUND
Send your order number, the email used, and the reason to WhatsApp +92 336 1594066 or through https://novasoftapps.com/contact/. We reply within 3 working days.
6. HOW REFUNDS ARE PAID
Approved refunds are returned to the original payment method. Card refunds go through Safepay and your bank, which may take 7 to 14 working days to show. Bank, JazzCash or Easypaisa refunds are sent to the account you give us. Payment processor fees may be deducted where they are not returned to us.